PerformX Live Ticket Privacy Policy

Last Updated: 30/09/25

This Privacy Policy explains how PerformX Live Ltd (“we,” “us,” “our”) collects, uses, shares, and protects personal information when individuals register for or attend our Trade Show (the “Event”). By registering for a ticket or attending the Event, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide
When you register for the Event or claim a ticket, we may collect:

  • Full name
  • Email address
  • Phone number
  • Job title and company name
  • Billing information (if applicable)
  • Preferences (e.g., session selection, dietary needs)
  • Any information you voluntarily submit (surveys, forms, correspondence)

1.2 Automatically Collected Information
When accessing our website or event platform:

  • IP address
  • Device and browser information
  • Cookies and tracking data
  • Event platform usage (check-ins, session attendance)

1.3 Information Provided by Third Parties
We may receive information from:

  • Ticketing systems (Eventbrite, Hopin, etc.)
  • Marketing partners
  • Exhibitors or sponsors who scan your badge (with your consent)

2. How We Use Your Information

We use your information to:

  • Process and confirm your event registration
  • Communicate event updates, reminders, and logistics
  • Provide customer support
  • Manage event access, sessions, and security
  • Issue badges, tickets, and attendee materials
  • Improve the event experience
  • Send post-event surveys or follow-up materials
  • Comply with legal or regulatory obligations

3. Legal Bases (if applicable under GDPR)

We may process your data under:

  • Contract – to deliver your ticket and event access
  • Consent – for marketing or optional services
  • Legitimate interest – analytics, event security, business interests
  • Legal obligation – tax, regulatory, or safety requirements

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

  • Ticketing providers
  • Email and communication platforms
  • Event technology providers
  • Payment processors

These parties only use your data as necessary to support the event.

4.2 Exhibitors and Sponsors
If your badge is scanned or you opt in, your information may be shared with the exhibitor/sponsor. Once shared, their own privacy policy applies.

4.3 Legal Requirements
We may disclose information when required to:

  • Comply with law enforcement
  • Protect safety or prevent fraud
  • Respond to legal processes

5. Marketing Communications

We may send:

  • Event announcements
  • Related product/service offers
  • Future event invitations

You may opt out at any time by clicking “unsubscribe” or contacting us.

6. Data Retention

We retain your information only as long as necessary for:

  • Event administration
  • Legal or auditing requirements
  • Future event communications (unless you opt out)

Data is securely deleted or anonymized once no longer needed.

7. Data Security

We use reasonable technical and organizational measures to protect your information, including encryption, secure servers, and restricted access. However, no system is completely secure.

8. International Transfers

If your data is transferred outside your country (e.g., to the United States or EU), we use appropriate safeguards such as:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Data Processing Agreements

9. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights such as:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data
  • Objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, contact us using the details below.

10. Children’s Privacy

The Event is not intended for individuals under 16. We do not knowingly collect children’s data. If we learn we have done so, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. Continued use of our registration system constitutes acceptance.

12. Contact Us

If you have questions or requests about this Privacy Policy or your personal data, please contact:
PerformX Live Ltd
Email: info@performx-live.com
Address: Third Floor, 104-108 Oxford Street, London, W1D 1LP